We will be appreciated that you could fill in the questionnaire below, your precious advice will improve all the service in the hotel.
　
Name:   * room number:  
check-in:   E-Mail:   *
Tel:   * Fax:  
Add:    
 General impression 　
 1.Please comment on the general service level of Nanyang hotel.
  Satisfy very much   Satisfy   General   Unsatisfied   Unsatisfied very much
 Reception and service( pick-up or drop-off service) 　
 2.Whether you are satisfied with the facilities or service ?
　 Satisfy very much Satisfy General Unsatisfied Unsatisfied very much
 2.1 Hotel Booking
 2.2 Reception Desk
 2.3 Luggage
 2.4 Service Centre
 2.5 Pick-up&Drop-off
 2.6 Laundry
 2.7 Main Line
 2.8 Cashier
 2.9 Business Centre
 Rooms 　
 3.Whether you are satisfied with the facilities in the rooms?
　 Satisfy very much Satisfy General Unsatisfied Unsatisfied very much
 3.1 Comfort
 3.2 Tidiness
 3.3 Decoration
 3.4 Facilities
 3.5 TV Entertainment
 3.6 Other Articles
 Excellent Staff 　
 4. Whether there are any staffs offering you excellent service that can be recommended?
Name of the staff：   Department：  
Reason：    
 Restaurant 　
 5.Please comment on the meal standard and service attitude of the restaurant that you have been to.
　 Satisfy very much Satisfy General Unsatisfied Unsatisfied very much
 5.1 Meal Standard
 5.2 Service Attitude
 6.Whether you are satisfied with the dishes?
　 Satisfy very much Satisfy General Unsatisfied Unsatisfied very much
 6.1 Appearance
 6.2 Freshness
 6.3 Heat
 6.4 Taste
 6.5 Value
 6.6 Choice of dishes color
 7.Whether you are satisfied with the service offered by the restaurant?
　 Satisfy very much Satisfy General Unsatisfied Unsatisfied very much
 7.1 Reception
 7.2 Immediateness
 7.3 Kindness
 7.4 Accuracy
 7.5 professional
 Suggestion 　
 
   
　

We will be appreciated any of your advice, and try our best to improve our service next time you come.
　

　

Business Travel Service Catena Co.,LTD Guangzhou
TEL:86-20-61136055 FAX:86-20-83354329
E-mail:nanyanghotel88@yahoo.com
Address:NO.38,xinghua Road, Tianhe District, Guangzhou city

English Hotline：86-20-61136055
Japanese Hotline：86-20-83390981
French Hotline：0086-13711181953
Chinese Hotline：86-20-61136055